Privacy & Data

Privacy Policy sepak88 — Personal Data Protection for Malaysia Users

Your privacy is our priority. This document transparently explains how sepak88 collects, stores, uses, and protects your personal information as a user of our platform.

This Privacy Policy is effective from 1 January 2026 and comply with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA). Any amendments will be communicated to registered users.
01

Introduction to This Privacy Policy

Sepak88 takes seriously our responsibility to protect the privacy of every user on our platform. This Privacy Policy is established to ensure you clearly understand what information we collect, why we need it, how it is used, and the steps we take to keep it secure.

By using Sepak88's services — whether through the website, mobile app, or any other channel we provide — you agree to the collection and use of your information as described in this document. If you do not agree, you may stop using the platform at any time.

PDPA Compliance: sepak88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data processing. Your rights as a data subject are fully protected under this law.

02

Types of Personal Data We Collect

Sepak88 only collects data that is strictly necessary to deliver quality service and meet legal requirements. We do not collect excessive or irrelevant information beyond the stated purposes.

Data Category Example Information How It Is Collected
Personal Identity Full name, date of birth, ID number Registration & KYC
Contact Information Email, phone number, address Account registration
Financial Data Bank details, transaction records Deposits & Withdrawals
Technical Data IP address, device type, browser System auto-login
Usage Data Game records, betting habits In-platform activity
Communication Data Support chat records, emails Support interactions

For identity verification (KYC) purposes, we may require a copy of official identification documents such as MyKad, passport, or other valid statutory documents. All documents are stored with high-level encryption and accessed only by authorised personnel.

03

Purpose of Data Collection and Use

Every piece of data sepak88 collects has a clear and lawful purpose. We do not use user data for any purposes other than those stated below, except with your explicit consent or as required by law:

  • Account management — creates, verifies, and maintains your user account at sepak88
  • Transaction processing — processes deposits, withdrawals, and all financial transactions securely
  • KYC and AML compliance — fulfils legal obligations related to identity verification and anti-money laundering
  • Fraud detection — identifies and prevents suspicious activity that could compromise platform security
  • Customer support — helps resolve your queries, complaints, and technical issues efficiently
  • Platform improvements — analyses usage patterns to improve the overall sepak88 user experience
  • Service communications — sends important notifications related to your account, transactions, and policy changes
  • Responsible gaming — monitors playing habits to identify players who may need support

Marketing: If you have opted in to receive marketing communications from Sepak88, we will use your information to send you relevant offers and promotions. You may withdraw this consent at any time through your account settings.

04

Data Storage and Security Measures

All sepak88 user personal data is stored on secure servers with multi-layered protection. We apply the highest industry security standards to keep your data safe from unauthorised access, loss, damage, or disclosure.

The security measures we employ include:

  • 256-bit SSL Encryption for all data transmitted between your browser and the sepak88 server
  • Data-at-rest encryption — all sensitive data stored in the database is encrypted using industry-approved encryption algorithms
  • Strict access controls — only staff who require access to specific data to carry out their assigned duties are granted permission
  • Regular security audits conducted by independent third parties to detect and patch any vulnerabilities
  • 24/7 system monitoring to detect any suspicious activity or intrusion attempts
  • Incident response plan ready to be activated in the event of any data breach

Your data is retained for as long as necessary to fulfil the stated purposes, or as required by applicable law. Once the retention period has ended and there is no legal basis to retain it further, your data will be securely deleted or anonymised.

Retention Period: Active account records are retained for the lifetime of the account. Financial transaction records are kept for a minimum of 7 years to meet Malaysia's tax and financial regulatory requirements.

05

Data Sharing with Third Parties

Sepak88 does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data belongs to you, and we treat it with full responsibility.

However, in certain situations, we may need to share data with trusted third parties:

  • Payment service providers — to process your deposits and withdrawals securely. These providers are bound by strict confidentiality agreements with sepak88
  • Game providers — limited data required to run games and verify wagering transactions
  • Legal authorities — if required by court order, law, or direction from a legitimate authority
  • Identity verification services — to process your KYC securely and meet compliance requirements
  • Cybersecurity analysts — in the event of a security incident to investigate and address threats

Every third party that receives sepak88 user data is bound by strict data processing agreements and must adhere to security and privacy standards comparable to sepak88's own. We only share data that is strictly necessary for the stated purpose — nothing more.

06

Cookies, Tracking Technologies & Analytics

Sepak88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the platform.

Types of cookies we use:

  • Essential Cookies — required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled
  • Performance Cookies — collects information on how users interact with the platform to help us improve it. All data is collected anonymously
  • Functional Cookies — remembers your preferences such as language, display settings, and login information for your convenience
  • Analytics Cookies — helps us understand platform traffic, usage patterns, and page performance for continuous improvement

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Sepak88 platform.

07

User Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Sepak88's policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to obtain a copy of the personal data that Sepak88 holds about you. Requests can be made through customer support.

Right to Rectification

If any of your data is inaccurate or incomplete, you have the right to request that Sepak88 correct or update it.

Right to Erasure

In certain circumstances, you may request that your data be deleted. This right is subject to applicable legal retention requirements.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without penalty.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider if you choose.

Right to Restriction

You may request that Sepak88 restrict the processing of your data in certain circumstances while a query or complaint is being resolved.

To exercise any of the above rights, contact the sepak88 customer support team via live chat or email. We will process your request within 30 days from the date of receipt and will contact you with a response or further information if required.

08

Children's Data Protection

The sepak88 platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process any personal data from individuals below the specified age limit.

If you believe a child has registered an account on Sepak88 without proper authorisation, please contact us immediately. We will take prompt action to investigate, close the account, and delete all associated data.

Parental Responsibility: We encourage parents and guardians to monitor their children's online activity and use appropriate parental control tools to restrict access to gaming platforms.

09

Amendments to This Privacy Policy

Sepak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this document will always be refreshed accordingly.

For significant amendments, we will notify registered users via:

  • Notifications within the sepak88 platform while you are logged in
  • An email sent to your registered address at least 14 days before the changes take effect
  • A clear notice on the website's homepage regarding policy updates

Continued use of the sepak88 platform after any amendments constitutes acceptance of the updated policy.

10

Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the Sepak88 privacy team is ready to help. We take every privacy-related enquiry seriously and will respond within a reasonable timeframe.

  • Live Chat — available 24/7 directly within the sepak88 platform after login. The fastest option for general enquiries
  • Email — [email protected] for specific privacy and data enquiries (response time: within 5 business days)
  • FAQ Page — answers to frequently asked questions are available at FAQ page us

For formal complaints related to data protection that cannot be resolved through standard channels, you also have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) as the relevant supervisory authority.

How Sepak88 Protects Your Data

Privacy protection is more than a legal obligation for us — it is a mark of respect to every sepak88 user who entrusts us with their information.

Bank-Grade Encryption

All data transmitted between your device and sepak88's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks to secure financial transactions.

Encrypted Database

Your data is stored in databases with full encryption at the storage level. Even in the event of unauthorised physical access to the servers, the data remains unreadable without the correct encryption key.

Independent Security Audit

Sepak88 undergoes regular security audits conducted by independent third-party cybersecurity firms. This ensures our data protection standards remain current and meet the latest requirements.

Staff Access Controls

Access to user data within Sepak88 is restricted to staff who genuinely require it to carry out their duties. All access is logged and audited on a regular basis.

No Spam, No Data Selling

Sepak88 has never and will never sell user data to advertisers or third-party data brokers. Marketing communications are only sent to users who have given explicit consent.

Malaysia PDPA Compliance

All of sepak88's data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian user are protected under local law.

Your Privacy is Protected at sepak88

Play with peace of mind knowing your personal data is protected by best-in-class technology and a transparent privacy policy. Register and start your secure gaming experience today.

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